How to Submit Feedback or Suggestions After Attending a Course

At The Knowledge Academy, your feedback helps us improve our services, trainers, and course content. Whether you attended a virtual, classroom, onsite, or e-learning session, we’ve made it easy to share your experience.

🧑‍🏫 For Virtual, Classroom, or Onsite Courses

Each delegate receives a personalized feedback link via email from

fb-noreply@theknowledgeacademy.com at the end of the course.

• This link is unique to you and cannot be shared

• The feedback form includes:

  • A rating scale (1–10) for the trainer, courseware, and virtual labs (if applicable)

  • A comments section for suggestions or improvements
    
    

📧 Check your inbox after your course ends. If you don’t see the feedback email, check your spam/junk folder or raise a support ticket (see below).

💻 For E-learning Courses

You can submit feedback directly within the e-learning portal.

• After completing your course, go to the course page

• Click the “Leave Feedback” button

• Submit your feedback or suggestions
  
  

📩 Need Help with Escalations?
If your feedback needs further attention or you haven’t received a response, please use our official support system:

🔗 Raise a Support Ticket

Select the appropriate support category

Provide your course name, date, and a brief description of the issue

💡 This helps ensure your request is handled promptly by the relevant team.