---
title: 👉 How to Freeze Your eLearning Course
description: We understand that sometimes you may need to hit pause on your learning journey. That’s why we’ve made it easy for you to temporarily freeze your course without losing your progress.
---

[Skip to content](https://support.theknowledgeacademy.com/knowledge/how-to-freeze-your-elearning-course#main-content)

English

Show submenu for translations

[Request a call](https://support.theknowledgeacademy.com/knowledge/kb-tickets/new?hsLang=en)

![TKA_Purple.png\]](https://support.theknowledgeacademy.com/hs-fs/hubfs/TKA_Purple.png?height=50&name=TKA_Purple.png)

- [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog)
- English
  
  Show submenu for translations
- [Request a call](https://support.theknowledgeacademy.com/knowledge/kb-tickets/new)
- [Log a Ticket](https://www.theknowledgeacademy.com/tickets/)

[Log a Ticket](https://www.theknowledgeacademy.com/tickets/)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Support Centre](https://support.theknowledgeacademy.com/knowledge?hsLang=en)
2. [E-learning (Self Paced)](https://support.theknowledgeacademy.com/knowledge/e-learning-self-paced?hsLang=en)

# 👉 How to Freeze Your eLearning Course

## We understand that sometimes you may need to hit pause on your learning journey. That’s why we’ve made it easy for you to temporarily freeze your course without losing your progress.

**✅ Step-by-Step: How to Freeze Your Course**

1. ### **Log in to Your eLearning Portal**
   
   Start by accessing your course. You can follow this guide if you need help logging in:  
   👉 [How do I access my eLearning course after purchase?](https://support.theknowledgeacademy.com/knowledge/how-do-i-access-my-elearning-course-after-purchase?hsLang=en)
2. ### **Go to Your Profile**
   
   Click on your **profile icon or name** in the top-right corner or side menu.

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-03-50-2754-AM.png?width=688&height=371&name=image-png-Jun-04-2025-06-03-50-2754-AM.png)

 

### 3. **Select the “Courses” Tab**

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-04-39-4703-AM.png?width=940&height=326&name=image-png-Jun-04-2025-06-04-39-4703-AM.png)

This will display a list of all your current courses.

### **4. Scroll Down to “Freeze Course”**

On the left-hand side, scroll until you see the **“Freeze Course”** option.

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-04-56-5281-AM.png?width=940&height=234&name=image-png-Jun-04-2025-06-04-56-5281-AM.png)

 

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-05-03-0682-AM.png?width=940&height=196&name=image-png-Jun-04-2025-06-05-03-0682-AM.png)

### 5. **Choose Your Freeze Duration**

Enter the number of days you'd like to freeze your course — whether it's a short break or a longer pause, it’s your choice!

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-05-27-9556-AM.png?width=940&height=485&name=image-png-Jun-04-2025-06-05-27-9556-AM.png)

 

### 6. **Click “Save Changes”**

Once you hit save, your course will be frozen and your access paused accordingly.

![](https://support.theknowledgeacademy.com/hs-fs/hubfs/image-png-Jun-04-2025-06-06-02-6208-AM.png?width=940&height=196&name=image-png-Jun-04-2025-06-06-02-6208-AM.png)

🎉 **That’s it! Your course is now frozen.** Your progress is safe, and you can return whenever you’re ready.

### **🔄 Want to Resume Early?**

No worries! Just repeat the same steps and click **“Resume Course”** to reactivate your access instantly.

### **💬 Need More Help?**

If you face any issues or have questions, we’re here for you.  
Simply raise a support ticket and our team will assist you promptly:

👉 [Submit a Support Ticket](https://www.theknowledgeacademy.com/tickets/)

- [Course Logins](https://support.theknowledgeacademy.com/knowledge/course-logins?hsLang=en)
- [Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#main-content)
  
  
  
  
  
    - [PeopleCert Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#peoplecert-exams)
    - [TKA Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#tka-exams)
- [E-learning (Self Paced)](https://support.theknowledgeacademy.com/knowledge/e-learning-self-paced?hsLang=en)
- [Certificates](https://support.theknowledgeacademy.com/knowledge/certificates?hsLang=en)
- [KnowledgePass/FlexiPass](https://support.theknowledgeacademy.com/knowledge/knowledgepass-flexipass?hsLang=en)
- [Course Materials](https://support.theknowledgeacademy.com/knowledge/course-materials?hsLang=en)
- [Feedback](https://support.theknowledgeacademy.com/knowledge/feedback?hsLang=en)
- [Invoicing](https://support.theknowledgeacademy.com/knowledge/invoicing?hsLang=en)
- [General Enquiries](https://support.theknowledgeacademy.com/knowledge/general-enquiries?hsLang=en#main-content)
  
  
  
  
  
    - [MyPortal User Guide](https://support.theknowledgeacademy.com/knowledge/general-enquiries?hsLang=en#myportal-user-guide)
- [Moving/Cancelling Your Course](https://support.theknowledgeacademy.com/knowledge/moving-cancelling-your-course?hsLang=en)

- [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog)

[![Chill listening crop-3](https://support.theknowledgeacademy.com/hs-fs/hubfs/TKA_Purple.png?width=126&height=24&name=TKA_Purple.png "Chill listening crop-3")](https://www.theknowledgeacademy.com)

The Knowledge Academy

Copyright © 2026, The Knowledge Academy