---
title: 👉How to Download Your Certificate from the eLearning Portal
description: You can download all TKA-issued certificates—including those from eLearning, virtual, and classroom courses—directly from MyPortal.
---

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# 👉How to Download Your Certificate from the eLearning Portal

## You can download all TKA-issued certificates—including those from eLearning, virtual, and classroom courses—directly from MyPortal.

#### 📥 Steps to Download Your Certificate

Follow these simple steps:

1. **Log in** using your registered email address
2. Click on the **“Booked Courses”** tab
3. Find the relevant course and click **“Detail”**
4. Scroll down to the **Certificates** section
5. Click to **download your Completion or Exam Certificate**

> ⏳ Certificates are usually available within **72 hours** after your course ends or you pass the exam.

---

#### 📋 Certificate Eligibility Requirements

### ✅ **Completion Certificate** (including eLearning)

You’re eligible if:

- The course is **accredited by The Knowledge Academy (TKA)**
- The course is **fully paid**
- **For live courses**: You attended the full course
- **For eLearning**: You completed **100%** of the course

### ✅ **Exam Certificate**

You’re eligible if:

- The course is **TKA-accredited**
- The course is **fully paid**
- You have **passed the official exam**

---

#### 🌍 Certificates from External Accrediting Bodies

Some certifications are issued by third-party organizations. In such cases, you’ll receive your certificate **directly from the accrediting body**, not from TKA.

---

#### 💬 Still Need Help?

If you can’t find or download your certificate, please raise a support ticket:

### How to Raise a Certificate Ticket:

1. Log in to **MyPortal**
2. Click **Raise a Ticket**
3. Choose the category: `Certificate`
4. Provide the following information:
   
     - Course title
     - Training type (e.g., Virtual, Classroom, E-learning)
     - Event or completion date
     - Screenshot (optional but helpful)

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