--- title: 👉How to Download the Course Material description: Downloading your course material from your Customer Portal is quick and easy. This allows you to study offline and keep important resources for future reference. Follow the steps below to access and download the materials provided with your course: --- [Skip to content](https://support.theknowledgeacademy.com/knowledge/how-to-download-elearning-course-content#main-content) English Show submenu for translations [Request a call](https://support.theknowledgeacademy.com/knowledge/kb-tickets/new?hsLang=en) ![TKA_Purple.png\]](https://support.theknowledgeacademy.com/hs-fs/hubfs/TKA_Purple.png?height=50&name=TKA_Purple.png) - [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog) - English Show submenu for translations - [Request a call](https://support.theknowledgeacademy.com/knowledge/kb-tickets/new) - [Log a Ticket](https://www.theknowledgeacademy.com/tickets/) [Log a Ticket](https://www.theknowledgeacademy.com/tickets/) How can we help? - There are no suggestions because the search field is empty. 1. [Support Centre](https://support.theknowledgeacademy.com/knowledge?hsLang=en) 2. [E-learning (Self Paced)](https://support.theknowledgeacademy.com/knowledge/e-learning-self-paced?hsLang=en) # 👉How to Download the Course Material ## Downloading your course material from your Customer Portal is quick and easy. This allows you to study offline and keep important resources for future reference. Follow the steps below to access and download the materials provided with your course: **📨 Step 1: Receive Your Order Confirmation Email**  Once you enroll in a course, you’ll immediately receive an **Order Confirmation Email**. This email includes:  - Your course title and purchase details  - Confirmation of enrollment  - Important reference information  ![A screenshot of a computer AI-generated content may be incorrect.](https://support.theknowledgeacademy.com/hs-fs/hubfs/undefined-Sep-27-2025-07-47-06-5007-AM.png?width=626&height=446&name=undefined-Sep-27-2025-07-47-06-5007-AM.png) 📌 **Tip:** Save this email as proof of registration—it may be required for support or certification queries.    **🔗 Step 2: Activate Your Learning Account**  Shortly after, you’ll receive another email with an **account activation link**.  - Click **"Activate Account"** to open the account setup page.  - This step is essential for accessing your personalized learning dashboard.  ![A screenshot of a login AI-generated content may be incorrect.](https://support.theknowledgeacademy.com/hs-fs/hubfs/undefined-Sep-27-2025-07-47-10-4559-AM.png?width=626&height=270&name=undefined-Sep-27-2025-07-47-10-4559-AM.png) ⚠️ **Note:** Didn’t receive the email? Check your spam/junk folder.    **🔐 Step 3: Generate a Secure Password**  On the registration page, you’ll be prompted to:  - **Create a secure password** for your account.  - Ensure the password is strong, unique, and memorable.  ![A screenshot of a login form AI-generated content may be incorrect.](https://support.theknowledgeacademy.com/hs-fs/hubfs/undefined-Sep-27-2025-07-47-15-7507-AM.png?width=618&height=430&name=undefined-Sep-27-2025-07-47-15-7507-AM.png) - This ensures the security of your personal data and learning environment.    **📘 Step 4: Access Your Course from the Training Overview**  Once logged in:  1. Go to the **Training Overview** section of your dashboard.  1. Under the **Courses** tab, locate your enrolled course.  1. Click **"Details"** next to the relevant course title (e.g., *Lean Six Sigma Green Belt*).     ![A screenshot of a computer AI-generated content may be incorrect.](https://support.theknowledgeacademy.com/hs-fs/hubfs/undefined-Sep-27-2025-07-47-22-2910-AM.png?width=626&height=308&name=undefined-Sep-27-2025-07-47-22-2910-AM.png)   **📥 Step 5: Download Your Course Materials**  Within the course details page:  1. Scroll down to the **“Downloads”** section.  1. Here, you can access all related resources, including:  - 📄 **PDF Guides**  - 📝 **Workbooks**  - 📘 **Course Manuals**  Click on **“Download”** next to each file, or use the **“Download all”** option to save all materials at once.  📁 These resources are ideal for offline study and reinforcing your learning at your own pace.     ![A screenshot of a computer AI-generated content may be incorrect.](https://support.theknowledgeacademy.com/hs-fs/hubfs/undefined-Sep-27-2025-07-47-32-3665-AM.png?width=903&height=426&name=undefined-Sep-27-2025-07-47-32-3665-AM.png)   **❓ Still Need Help?**  If you’re experiencing any issues, please raise a support ticket here:  👉 [Submit a Support Ticket](https://www.theknowledgeacademy.com/tickets/)  We’re happy to help!  - [Course Logins](https://support.theknowledgeacademy.com/knowledge/course-logins?hsLang=en) - [Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#main-content) - [PeopleCert Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#peoplecert-exams) - [TKA Exams](https://support.theknowledgeacademy.com/knowledge/exams?hsLang=en#tka-exams) - [E-learning (Self Paced)](https://support.theknowledgeacademy.com/knowledge/e-learning-self-paced?hsLang=en) - [Certificates](https://support.theknowledgeacademy.com/knowledge/certificates?hsLang=en) - [KnowledgePass/FlexiPass](https://support.theknowledgeacademy.com/knowledge/knowledgepass-flexipass?hsLang=en) - [Course Materials](https://support.theknowledgeacademy.com/knowledge/course-materials?hsLang=en) - [Feedback](https://support.theknowledgeacademy.com/knowledge/feedback?hsLang=en) - [Invoicing](https://support.theknowledgeacademy.com/knowledge/invoicing?hsLang=en) - [General Enquiries](https://support.theknowledgeacademy.com/knowledge/general-enquiries?hsLang=en#main-content) - [MyPortal User Guide](https://support.theknowledgeacademy.com/knowledge/general-enquiries?hsLang=en#myportal-user-guide) - [Moving/Cancelling Your Course](https://support.theknowledgeacademy.com/knowledge/moving-cancelling-your-course?hsLang=en) - [Default HubSpot Blog](https://theknowledgeacademy-7579659.hs-sites.com/blog) [![Chill listening crop-3](https://support.theknowledgeacademy.com/hs-fs/hubfs/TKA_Purple.png?width=126&height=24&name=TKA_Purple.png "Chill listening crop-3")](https://www.theknowledgeacademy.com) The Knowledge Academy Copyright © 2026, The Knowledge Academy