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      How to Book and Manage Your Exam (PeopleCert, APMG, BCS, TKA)

      How to Book and Manage Your Exam (PeopleCert, APMG, BCS)

      Depending on the accrediting body of your course, the exam booking process varies. This article provides a step-by-step guide for booking, scheduling, and rescheduling your exam, based on whether your course is accredited by PeopleCert, APMG, or BCS.

      🔎 Not sure who the accrediting body is? Check the course page, consult your confirmation email, or click here to view our Accreditation Guide.

      📖 Contents

      1. 🏅 PeopleCert Exams

      These exams are scheduled and proctored by PeopleCert, not The Knowledge Academy. You will receive a voucher to take the exam online through the PeopleCert platform.

      1. 🏅 PeopleCert Exams

      PeopleCert exams are scheduled and taken directly through the PeopleCert platform. The Knowledge Academy provides your exam voucher after verifying eligibility.

      ☑️ Step 1: Complete Your Course

      • Virtual Classroom Delegates: Full attendance is mandatory.

      • E-Learning Delegates: You must complete 100% of the course content.

      • Some courses (e.g., PRINCE2) require workbook submission.

      📁 Step 2: Request Your Exam Voucher

      1. Go to https://myportal.theknowledgeacademy.com

      2. Log in with your registered email.

      3. Go to the Bookings section.

      4. Click on Request Exam Voucher.

      5. Submit the request form. Ensure:

        • Your course is marked complete

        • Workbook (if applicable) is completed

      6. The voucher will be emailed to you within 1–3 business days.

      🌐 Step 3: Redeem and Schedule Your Exam

      1. Visit https://www.peoplecert.org

      2. Create or log into your PeopleCert account

      3. Redeem your voucher

      4. Schedule your exam date and time

      5. Select:

        • Exam language

        • Native language (extra time is applied automatically if different)

      ↺ Step 4: Rescheduling the Exam

      • You may reschedule directly via the PeopleCert dashboard.

      • Must be done at least 48 hours before the scheduled exam.

      • Consider time zone differences (PeopleCert uses GMT/BST).

      • Updated confirmation and instructions will be emailed.

      ⏱️ Extra Time for Medical or Learning Needs

      If you have a medical condition or learning difficulty:

      1. Log into your PeopleCert profile

      2. Upload valid supporting documentation (e.g., doctor’s note)

      3. PeopleCert will review and contact you with approval confirmation

      Note: Extra time is not applied automatically.

      📧 Support

      For issues related to vouchers or MyPortal: https://theknowledgeacademy.com/tickets

      📃 Full List of PeopleCert Exams

      Agile & DevOps

      • AgileSHIFT®

      • Certified Agile Service Manager

      • Certified Manager of Software Quality

      • Certified Manager of Software Testing

      • Continuous Testing Foundation

      • DevOps Foundation

      • DevOps Leader

      • DevOps Engineering Foundation

      • DevSecOps Foundation

      • DevSecOps Practitioner

      Data Science

      • Data Science Foundation

      • Data Science Analyst

      ITIL® 4 Series

      • ITIL® 4 Foundation

      • ITIL® 4 Leader: Digital and IT Strategy

      • ITIL® 4 Practitioner (15 modules including Change Enablement, Incident Management, etc.)

      • ITIL® 4 Specialist (10+ modules including Create, Deliver & Support, High-Velocity IT, etc.)

      • ITIL® 4 Strategist: Direct, Plan and Improve

      Programme & Portfolio Management

      • M_o_R® 4 Practitioner

      • MoP® Foundation / Practitioner

      • MoV® Foundation / Practitioner

      • MSP® 4th and 5th Edition Foundation / Practitioner / Re-Registration

      • P3O® Foundation / Practitioner

      • PRINCE2® 6th / 7th Edition Foundation / Practitioner

      • PRINCE2 Agile® Foundation / Practitioner

      Cyber Resilience

      • RESILIA® Foundation / Practitioner

      Service Desk & SRE

      • Service Desk Analyst v7 / v8

      • Service Desk Manager v6 / v8

      • SRE Foundation / Practitioner

      2. 🏅 Book APMG and BCS Exams

      ✅ Step 1: Complete Your Course

      Before requesting your exam:

      • Make sure your course is completed—whether it's virtual classroom or e-learning.

      • If the course includes a workbook or project, ensure that is completed too.

      • Your account status must be in good standing, with payment fully processed.

      💻 Step 2: Book Your Exam Through MyPortal

      Once your course is marked complete:

      1. Login to MyPortal:
        Go to myportal.theknowledgeacademy.com and log in with your registered email.

      2. Go to 'Bookings':
        Locate your completed APMG or BCS course.

      3. Request the Exam:
        Use the "Request Exam" option. You will be asked to provide:

        • Your preferred exam start date and time.

        • Any special considerations (see Step 3).

      4. Once submitted, our team will schedule the exam and send confirmation emails.

      ⏱️ Step 3: Requesting Extra Time (Medical / Learning Needs)

      If you require extra time due to a medical condition (e.g., anxiety, injury) or a learning difference (e.g., dyslexia):

      1. Raise a ticket at theknowledgeacademy.com/tickets

      2. Attach valid supporting documents (e.g., medical certificate, diagnostic report).

      3. Our exam team will review your request and make accommodations where possible.

      4. You will be notified of the outcome and next steps.

      📩 Step 4: What Happens After Booking?

      Once the exam is booked:

      • You will receive an email from the exam body (APMG or BCS) inviting you to register.

      • You must register using the same email address used in MyPortal.

      • You will also receive an email from The Knowledge Academy with:

        • The Zoom link for the exam (sent 24 hours before).

        • Exam timing and login instructions.

      📌 It is mandatory to complete your registration on the exam body portal before the exam.

      🎥 Step 5: On the Day of the Exam

      • Join the Zoom call at your scheduled time.

      • Ensure you have:

        • A quiet environment

        • A strong internet connection

        • A working laptop or computer with camera/microphone

        • A valid photo ID (passport, driving license, etc.)

      • The TKA invigilator will:

        • Verify your ID

        • Provide exam instructions

        • Share the exam launch code

        • Remain present during the exam

      🔄 Step 6: Rescheduling Your Exam after Booking

      If you need to reschedule your APMG or BCS exam:

      1. Raise a ticket at theknowledgeacademy.com/tickets (If you already book and need to reschedule)

      2. Mention your:

        • Full name

        • Course name

        • Original exam date/time

        • Preferred new exam date/time

      3. If you're rescheduling due to a medical or urgent issue, attach supporting documents.

      ℹ️ Please note: You must submit a new request to receive a new date. The original exam booking will not carry forward.

      If you miss the exam without rescheduling in advance, your exam access will lapse and a new exam request must be submitted via MyPortal.

      📚 List of APMG Exams (Bookable via This Process)

      • Agile PM Foundation and Practitioner

      • Agile BA Foundation and Practitioner

      • Project Planning and Control Foundation and Practitioner

      • Earned Value Management (EVM) Foundation and Practitioner

      • Better Business Case (BBC) Foundation and Practitioner

      • Praxis Foundation and Practitioner

      • Managing Benefits Foundation and Practitioner

      • CHAMPS2 Foundation and Practitioner

      • Change Management Foundation and Practitioner

      • COBIT Foundation

      • Agile Change Agent

      • AgilePgM Foundation

      📚 List of BCS Exams (Bookable via This Process)

      • Certificate in Business Analysis Practice (BAP)

      • Certificate in Modelling Business Processes (MBP)

      • Certificate in Requirements Engineering (RE)

      • Certificate in Benefits Management and Business Acceptance (BMBA)

      • BCS Foundation Certificate in Organizational Behavior

      • BCS Foundation Certificate in Information Security Management Principles

      • BCS Foundation Certificate in Agile

      • BCS Foundation Certificate in Business Analysis (FCBA)

      • BCS Foundation Certificate in Business Change (FCBC)

      • BCS Foundation Certificate in Project Management

      • BCS Professional Certificate in Software Testing

      • ISTQB® Certified Tester Advanced Level – Technical Test Analyst

      • ISTQB® Certified Tester Advanced Level – Test Manager

      • ISTQB® Certified Tester Advanced Level – Test Analyst

      • ISTQB® Certified Tester Foundation Level

      • ISTQB® Foundation Level – Agile Tester Extension

      • BCS Practitioner Certificate in Enterprise and Solution Architecture

      • BCS Professional Certificate in Stakeholder Engagement

      • BCS Professional Certificate in Business Architecture

      • BCS Professional Certificate in Team Leadership

      • BCS Professional Certificate in Business Finance

      • BCS Professional Certificate in Agile Business Analysis

      • BCS Professional Certificate in Data Analysis

      • BCS Professional Certificate in Benefits Planning and Realisation

      • BCS International Diploma in Business Analysis (Oral Exam)

      ❓ Not Sure if Your Course Is APMG or BCS?

      If you're unsure whether your exam is delivered by APMG, BCS, or another body like PeopleCert, check the Accreditation Guide or ask your Account Manager.

       

      3. 🏅 The Knowledge Academy (TKA) Exams

      📌 (For The Knowledge Academy Accredited Courses Only)

      This guide is intended only for courses accredited by The Knowledge Academy (TKA). 

       

      ✅ Step-by-Step Guide

      🗝️ Step 1: Access MyPortal

      This process applies to internally accredited courses by The Knowledge Academy only.

      🔐 Step 2: Log In

      • Use your registered email address and password to access your MyPortal dashboard.

      📚 Step 3: View Your Courses

      • After login, all the TKA-accredited courses you’ve attended will be listed on your homepage.

      🎯 Step 4: Select the Course for Exam

      • Click the “Details” button next to the course you completed.

      • This applies only if your course is part of The Knowledge Academy’s own certification track.

      📝 Step 5: Submit Your Exam Request

      🟦 TKA Internal Exam Process

      • Click on “Request Exam”

      • Submit your preferred exam time (if applicable)

      • Track your exam request status:

        • Pending – Awaiting approval

        • Declined – Rejected; action needed

        • Completed – Successfully booked

      🔖 NOTE: This process is exclusive to The Knowledge Academy-accredited courses.

      ✅ Step 6: Accessing Your Exam

      After approval:

      • An “Access Exam” button will appear on your course page

      • You’ll receive joining details or platform instructions

      ❌ What If My Exam Request Is Declined?

      For TKA courses only:

      • TKA-accredited exam process

      • The Knowledge Academy internal exam

      • Exams managed by The Knowledge Academy

      • Requesting exam via MyPortal (TKA only)

      • MyPortal exam booking (TKA courses only)