A step-by-step guide to accessing your courses, videos, exams, and certificates through The Knowledge Academy’s learning portal.
📽️ Watch This Quick Introduction to My Portal
📨 Step 1: Receive Your Order Confirmation Email
Once you enroll in a course, you’ll immediately receive an Order Confirmation Email. This email includes:
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Your course title and purchase details
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Confirmation of enrollment
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Important reference information
📌 Tip: Save this email! It’s proof of your registration and may be required for support or certification queries.
🔗 Step 2: Activation Link – Create Your Learning Account
Shortly after the confirmation email, you’ll receive another email with an account activation link.
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Click "Activate Account" to proceed to the account registration page.
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This step is essential for accessing your personalized dashboard.
⚠️ Note: Didn’t receive the email? Check your spam/junk folder.
🔐 Step 3: Generate a Secure Password
On the registration page, you’ll be prompted to:
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Create a secure password for your account.
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Ensure the password is strong, unique, and memorable.
This secures your learning environment and personal data.
📚 Step 4: View Your Booked Courses
Once logged in:
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Navigate to the “Booked Courses” section on your dashboard.
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Click “Details” next to the relevant course title.
Here, you’ll find an overview of your course, including sessions, instructors, and available content.
📥 Step 5: Download Course Material
Within the course details page:
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Go to the “Downloads” section.
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Access all related resources such as:
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PDF guides
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Workbooks
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Course manuals
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📁 These materials are perfect for offline study and reinforcement.
🎥 Step 6: Access eLearning Videos(If Included)
Click the “Access Course” button to enter the training interface:
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Engage with interactive eLearning modules
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Learn at your own pace
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Revisit sessions as needed
🧠 Ideal for learners who prefer flexibility and self-directed study.
🎓 Step 7: Arrive at Your eLearning Dashboard
Once inside, you’ll land on the main eLearning Platform:
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All tools and modules are now unlocked
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Begin your structured learning journey
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Track your progress in real-time
🏁 This is your starting line to success.
🧑💻 Step 8: Attend Virtual Sessions (If Included)
For a more interactive learning experience, you can book a virtual session.
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Access via the session link provided on your dashboard
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Interact with instructors and peers
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Clarify doubts and deepen understanding
🎥 This is ideal if you want guided instruction along with eLearning.
📝 Step 9: Take Your Exam (if applicable)
Exam access depends on course accreditation:
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TKA-accredited course: Take the exam directly on My Portal
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Externally accredited (e.g., PeopleCert, PMI, ITIL):
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You need to request the exam
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Exams are administered by the respective external body
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🧾 Always review your course's accreditation details to understand your exam path.
📄 Step 10: Get Your Certificate
After completing your course:
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Your Completion Certificate becomes available for download
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For eLearning: You must complete 100% of the content
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For virtual courses with exams: The exam must be passed
🎓 Externally accredited course? The accrediting body will send your certificate upon successful completion.
🙋 Need Help?
If you encounter any issues during any of the steps:
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Contact TKA Support via your dashboard
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Reference your Order Confirmation Email
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Clearly mention the step where you're facing difficulties